client feedback

People dedicated to Integrity, Personal Service, Respect, and Knowledge
have built our business.

Party Rental Ltd. began as a small table and chair rental company in 1972 and has grown into one of the premiere event equipment rental services in the nation. With an ever-expanding product line of tables, chairs, tableware, and linens, we surpass the offerings of our competitor and maintain a continuity to providing the most superb selections for all events.

With the growth of the market and our 8 locations, we have positions available for people that are highly motivated, experienced, and possess the values that have made this company a leader in the industry.

current openings

Customer Service Representative
(Teterboro, NJ)

Job Summary:

The purpose of the Customer Service Representative is to provide exceptional customer service and support to all customers, current and new in fulfilling their request. Provide ongoing customer support with all functions pertaining to the customer Event.
Primary Responsibilities:

Service oriented with the ability and willingness to serve customers from order inception until completion of event. Suggest alternatives solutions to customers when needed.
Answer phones and assist customers with orders, questions or any concerns relating to their event. Make sure that all work is accurate and all queries are resolved.
Ability to handle heavy volume of customer inquiries via phone and/or email
Proactively handle any order conflicts or issues timely, equipment and credit related, before the event is delivered.
Serve as the customer champion to successfully manage, act and resolve customer needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines.
Develop and maintain positive customer relations by ensuring that all customer requests are handled appropriately and in a timely manner
Communicates freely with leaders, supervisors and management any issues or problems that need further clarification or handling
Ability to prioritize consistently with the goal to complete and/or resolve issues by the end of the day.
Collaborate and build relationships with Sales, Operations, Credit, Logistics, and other personnel in regards to the timely resolution of customer issues
Work effectively across teams and departments in an effort to provide excellent customer service internally and externally.
Product and operational knowledge must be kept current daily regarding equipment and linens by utilizing the website, showroom and intranet

Performance Goals:

Strive to achieve exceptional customer service in satisfying customers? needs and requests
Demonstrates 100% follow through in every commitment in an effort to provide one call resolution
Knowledge must be kept current regarding product changes, system enhancements in order to perform effectively and efficiently while utilizing the website, showroom and intranet
Must attend and actively participate in training initiatives; assist senior team members with training as needed.
Learn the process of up selling and substituting products

Basic Qualifications:

H.S Diploma or Equivalent
Knowledge of Microsoft Suite
0-3 years in a customer service orientated environment
Prior catering, event planning or other hospitality experience a plus
Our Customers schedule their events 24/7 therefore you need to be able to work a flexible schedule with occasional nights and weekends.

Preferred Qualifications:

Ability to thrive in a team orientated, fast pace and innovative environment
Strong sense of ethics, etiquette and tact
Ability to establish and develop relationships with customers, internal and external
Problem solver and solution oriented with the ability to identify and handle conflicts timely
Positive attitude and team player!
Strong communication skills, written and verbal
Detail oriented and organized with the ability to complete and manage a large volume of high quality work quickly coupled with the ability to multi task effectively
Timely return of responses to customers, orders and information request
Proficiently use resources of team to satisfy customer expectations.
Positive attitude, composure, humor, creativity, adaptability and approachability

Candidates that possess the basic qualifications of the position are encouraged to apply by emailing their resume as a MS Word attachment to careers@partyrentalltd.com with the following subject line "CSR-TE". Salary requirements must also be included in the email. Candidates that do not possess the basic qualifications stated above will not be considered.

Warehouse Supervisor
(Teterboro, NJ)

Job Summary

The warehouse supervisors? position will be responsible for supervising the warehouse in the cleaning, picking, packing, repairing and processing all inventories for shipment and returned product. This position will include schedule weekend shifts and occasional extra hours and/or days.
Primary Responsibilities

Provide leadership to deliver first class customer service.
Maintain a safe work environment.
Makes sure the daily work assignments are carried out in a timely manner.
Make sure their work area is clean and manageable.
Supervise the auditing of all transactions inbound and outbound depending on the department.
Manages departmental hours to budget.
Coach, guide and develop employees and hold them accountable for performance.
Approve employee PTO.
Staff, train, evaluate and develop employees.
Manage the departmental attendance/punch detail records.
Treat employees fairly to help with employee morale.
Make recommendations for proper scheduling and shifting.
Ability to provide guidance and mentoring to your team.

Basic Qualifications

A minimum of 1-3years of warehouse supervisory experience.
Must be bilingual English/Spanish.
Must be able to occasionally lift up to 50 pounds. There will be frequent standing up to 90%.

Preferred Qualifications:

Willing to work a flexible schedule.
Perform all other duties assigned.
Work in conjunctions with various departments within the corporation.
High School diploma
Excellent communication, interpersonal, and computer skills.
Strong supervisory and leadership skills.
Ability to work in a fast-paced, dynamic environment.
Must be familiar with Microsoft programs.

Candidates that possess the basic qualifications of the position are encouraged to apply by emailing their resume as a MS Word attachment to careers@partyrentalltd.com with the following subject line "Warehouse Supervisor-TE". Salary requirements must also be included in the email. Candidates that do not possess the basic qualifications stated above will not be considered.

We are an equal opportunity employer providing ongoing training, a benefits program, competitive salaries, and commission salaries with unlimited upside.